Cancellation-Instructions
Right of withdrawal
1 If the customer is a consumer (see Section 1.3), he is entitled to a statutory right of withdrawal, with the exception of the cases mentioned under Section 3.4.
2 If the customer makes use of the right of withdrawal in accordance with Section 3.1, he or she must bear the regular costs of return shipping.
3 Otherwise, the regulations that are set out in detail in the following apply to the right of withdrawal:
Cancellation policy
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
In order to exercise your right of withdrawal, you must inform us
Dr. Mosetter Prinzip – Falcento GmbH
Obere Laube 44
78462 Konstanz, Germany
Phone: +49 7531 7141 - 400
E-mail: shop@mosetter.de
of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You can use the attached sample cancellation form, although this is not mandatory. In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
Consequences of revocation
If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the fourteen-day period.
You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
4 The right of withdrawal does not apply to distance contracts
(a) for the delivery of goods which have been manufactured according to customer specifications or which are clearly tailored to personal needs
(b) for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery
(c) for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature
(d) for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded
5 The customer may - but is not obliged to - use this model withdrawal form for the withdrawal: Download
